Our new Kawasakis are official UK bikes. This means they come with a 24 month unlimited mileage factory warranty. A factory warranty is significantly superior to any insurance company warranty in as much as it will not have a long list of exclusions and limits on claims. The warranty is one of the most important differences between our new machines, and for instance those supplied by any parallel importer. A parallel machine will come either with an insurance company warranty, or the suppliers own warranty. If the import has a significant price advantage over our bike then it is very unlikely that the dealer will have spent any money on even a better quality warranty - though no matter how much money you spend on an aftermarket warranty it will never come anywhere near a factory warranty.
The standard factory warranty is valid for 24 months with no mileage limit. At the time of writing you can buy a 24 month extension for a very reasonable cost. We would encourage any new Kawasaki purchaser to seriously condider this: apart from the peace of mind it will be a significant aid in keeping the value of the motorcycle for the four years. You can still elect to buy this any time before your initial 24 month included factory warranty runs out.
Most of our used bikes over £2000 will come with our own 12 month engine and gearbox mechanical breakdown guarantee. Under £2000 the guarantee we give is variable and in any case negotiable at the time of purchase. You may note that we were amongst the first dealers to give a 12 month used bike guarantee. If you buy a car (or motorcycle in many places) today, the norm is still a one month or three month guarantee.
In terms of its usefulness to you, the buyer, the insurance company guarantee has one advantage; that you can take it to many other dealers to have corrective work undertaken. On the down side the level of cover is most usually very restrictive in terms of exceptions not covered, and limits on number and size of claims. Our own guarantee is only matched by the more expensive insurance company products. It is unlikely that you would be persuaded to pay £200 for a guarantee on a £3000 bike, and if you are offered an insurance product included in the price of your bike, it is probably going to be a very basic (ie. cheap) guarantee that covers nothing worth having.
This is quite straight forward. The net cost to us of paying for our customer's repairs under our guarantee is precisely limited to the actual spend on any repair. It is in our interests to minimise this by not skimping on the initial preparation in the first place, and to evaluate and buy used bikes appropriately and prepare them thoroughly as well. This would not apply were we dealing in insurance company guarantees. Quite the opposite in fact. Sales staff will inevitably be tempted to save money on the preparation, assuming that someone else's budget (the insurance company covering the guarantee) will take care of any problems later. At worst (and this is not uncommon in the car trade) vehicles are put out with known problems along with the guarantee which then picks up the pieces. Is this a free lunch? Of course not - and it explains precisely why these guarantees are such atrocious value for money. Your premium goes to pay for all the fiddled repairs, along with the insurance company's admin costs, their profits etc. as well as any real risk of the unforeseen failure of your machine. The real average spend on repairs for a guarantee costing you (or your dealer) £100 will be about £20. The rest goes to the insurance company, the underwriter, all their costs and profits, as well as to fund the fiddled claims.
If for any reason, within 30 days of invoice (ie. collection date) and a maximum of 500 miles from collection, you find you can not live with your new motorcycle purchase, and you want to take us up on the offer, we will refund all your money less a small fee of £250 for any used bike or £350 for any new bike. If you have ever tried to sell back to a dealer a bike which you have owned for a couple of weeks you will appreciate how generous this offer is. This offer does not cover any accessories or other goods purchased with the bike. In the event of any damage it must first be restored to the condition at time of purchase, and use of the guarantee to take advantage of any change in new motorcycle prices or deals is expressly excluded.
We appreciate that some people have an experience of regretting their motorcylce purchases even when taking a short test drive first. We never want our customers to experience this so we take the risk upon ourselves. And, whilst for example we do have the biggest Kawasaki test fleet in Scotland, even we can not have the whole range available, so our 30 day guarantee offers a large degree of reassurance to anyone not quite certain of their purchase. Regretfully we can not return 100% of the outlay: for customers wanting use of a motorcycle for a very short period we offer motorcylce hire on a large range of demonstrators.
We live in the real world. Whilst we do price all our bikes very competitively (please do shop around and compare our prices - you will be pleasantly surprised), we are usually open to some negotiation, though less so on some new bikes which are already pared down to the bone.
Unfortunately we are a little too big to hide sales from the tax man. In fact cash, in the form of actual notes costs us considerably more to handle and as such is not one of our preferred methods of payment, which are debit card, finance, or cheque. For the avoidance of any doubt: we do accept cash! What about no trade in?? Well, see faq above, most prices are negotiable, however we do not have a dual price philosophy like some businesses: full price with a trade in and a discounted price without. This is just hoodwinking the customer with a trade in as to what he is actually being paid. We prefer a more straightforward and transparent pricing philosophy. At the end of the day, please compare our actual machine price for a no trade-in purchase or the price to change if you have a trade in.
Several reasons. We make our money on volume, instead of on big margins. Our staff all work very hard and are seldom idle for lack of work; eg. we have a dedicated bike builder who can build up to 15 bikes a day in a purposely fitted out warehouse. In other words we have economies of scale and can work efficiently. Many of our competitors do not even have storage for 15 crated bikes. We can store up to 200 bikes, and have the funds, when necessary, to take advantage of any wholesale discounts offered by Kawasaki. We sell up to 10 bikes a day from a showroom with lower overheads than competitors who sell 10 a week (in a busy week).
It may be counter intuitive, but the reverse is often true. We believe we offer unparalleled service AND low prices. We can afford to offer good service because we still make healthy profits - and more to the point healthy profits actually flow from the business that comes from offering a better service. Any business can "talk" about service, and rogues will try to persuade you that their higher prices are actually "proof" of good service. At the end of the day we would only ask that you judge us on your actual experience. We are as big as we are because of hundreds of returning customers every year.
Yes. Of course. We don't let a geographical challenge get in the way of a sale so will always endevour to deliver as cheaply as possible; or for free if we have enough profit in the bike. Just ask.
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